1. Q: Where do I check-in?

A: We will mail you directions when you reserve. Your key will be ready for you in the lock box. (The code to the lock box will be included with your confirmed reservation). If you have any questions or problems, you will have our office and emergency numbers to reach us 24 hours / day, 7 days / week.

2. Q: Can we check in earlier than 4pm / check out later than 11am?

A: In certain circumstances we are able to accommodate an earlier check in. This is not a guarantee. If you need a later check out, then please contact us to request that at least 48 hours before your departure. Late check out without prior approval will be charged to the guests security deposit.

3. Q: Do I need to bring sheets and towels?

A: No, sheets are provided, 2 sets for each bed, bath towels are provided for use in the home, if you plan a trip to the beach please bring your own towels.

4. Q: What other items do I need to bring?

A: Paper products, we provide the first roll of toilet tissue in each bathroom, we also provide 2 large garbage bags and 3 small garbage bags (kitchen). After that it is the guest's responsibility.

5. Q: What do we do if we need to get a hold of the owner or manager?

A: Call our office number (863) 324-0755; if we are unavailable then leave a detailed message as we check the voicemail frequently, In the case of an emergency, leave a voicemail at the office number and then call the emergency number (718) 684-4057

6. Q: Can I park my RV / Trailer at the home?

A: No, community restrictions prohibit parking of RV and trailers in the driveway or on the street. We recommend parking your RV / Trailer at a local storage facility, Kissimmee Airport Storage 407-933-0000.

7. Q: Is there a garage to park in?

A: No, there are parking spaces provided in front of the home.

8. Q: Is there a washer and dryer ? Iron and ironing board in the house?

A: Yes, each home has a full size washer and dryer, iron and ironing board. Laundry detergent is not provided.

9. Q: What is provided in the kitchen?

A: Kitchen is well equipped, with toaster / blender / coffee maker / kettle / dishwasher / microwave / fridge / stove Pots and pans / dishes / silverware / cups / glasses / utensils / dish washer powder and dish detergent.

10. Q: What is the bedding in the home?

A: Our homes have a queen in the master, full in the second bedroom, and two twins in the third bedroom. There is a full size sleeper sofa in the living room.

11. Q: Will anyone come to the home while I am there?

A: Yes, lawn care is scheduled weekly. They do not access the inside of the home. Pest control may also stop by, they also just service the outside of the home.

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